One platform to manage all your digital knowledge, including listings, reviews, and local pages. Control business information across 100+ sites and apps.
The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like Taco Bell, Marriott, and Jaguar Land Rover—as well as organizations like the U.S. State Department—trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.
Yext is searching for a Senior Manager for the Billing Operations & Collections Team. The Billing Operations & Collections Team is responsible for managing, maintaining, and monitoring our billing systems and processes as well as the Company’s collection efforts. Billing responsibilities include daily invoice processing and working with account managers and customers to resolve any billing questions. Billing Operations responsibilities include ensuring each client is properly configured for billing and fulfillment, performing complex billing configurations where required, and working with product, finance, and technology to investigate and resolve any billing issues as they arise. Collections responsibilities include following up with account managers and customers for past due invoices and other billing related concerns. The Billing Operations and Collections team works closely with other members of the Finance team on monthly reconciliation efforts, tracking invoice reconciliation, reviewing data for irregularities and errors on a regular, on-going basis, and providing regular feedback to internal teams on reconciliation progress.
Reporting directly into the Senior Director of Finance Shared Services and as the leader of the team, this position is responsible for handling day to day billing operations for new and existing products, planning and execution of billing project initiatives, as well as identifying and driving billing process improvements. This individual will be the public face of the team to the rest of the company, collaborating with Finance, Operations, and Revenue teams on a daily basis. Personal activities will include leading the team in designing, implementing, and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets. This position is highly visible and requires a strong leader with strong finance knowledge and the ability to prioritize, plan, and direct the team.
What You'll Do
What You Have
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.