Senior Data Scientist, Web and Mobile at Docusign

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Docusign

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Job title
Senior Data Scientist, Web and Mobile
Job listing last updated at
Sep 24, 2020
Job listing location
San Francisco, California
Job listing source
greenhouse
Job listing link
External link
Bay Area company location: 221 Main St #1000, San Francisco CA

Job description

Senior Data Scientist, Web and Mobile
Marketing | San Francisco, California

Our agreement with employees
DocuSign is committed to building trust and making the world more-agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Marketing team creates world-class content and data-driven marketing solutions that communicates the value of DocuSign’s Agreement Cloud to reach more customers and help them understand the potential impact DocuSign can have on their business. We design creative for a new business campaign. Refine messaging around new product launches. Organize captivating customer events. Develop innovative social media campaigns. Collaborate on playbooks and training with the Sales team. Marketing is the face and voice of DocuSign and plays a key, high-impact role in how we tell our story.

This position
DocuSign's Web Analytics and Operations team is looking for a Sr. Data Scientist to help us uncover and prioritize opportunities for digital business growth. Your analyses will contribute to our strategy in areas such as freemium and paid user acquisition, activation and engagement, retention, and more. You will be a trusted advisor to Digital Sales and Marketing teams who are directly accountable for driving growth.  You will collaborate cross-functionally with stakeholders in other groups such as Finance, Product and Engineering, Strategy, Sales Operations, Customer Success, and Business Intelligence to develop and share deep insights on day-to-day performance as well as drive strategic initiatives. You are an exceptional problem-solver with a demonstrated ability to structure and navigate complex problems and processes. You can think strategically while diving deeply into our data to deliver either high-level or detailed, well-structured analysis depending on the business need. You will achieve all this by combining analytical insight, technical proficiency, strong business acumen, and the ability to partner and influence your key stakeholders and cross-functional teams.

This position reports to the Senior Director, Web Analytics and Operations.

Responsibilities

  • Leverage data and analytic frameworks to identify opportunities for digital sales growth and marketing efficiency, and forecast demand, new customer acquisition, sales and retention
  • Partner with growth marketers, product managers, and other stakeholders to translate data insights into decisions and action that will drive maximum business impact
  • Design and analyze experiments; clearly communicate results and recommendations
  • Develop analytical frameworks to monitor business and marketing performance
  • Establish metrics that measure the health of our digital sales channel, as well as our small business customer experience
  • Be the subject matter expert for digital channel data strategy
  • Design, build, and maintain automated dashboards that connect data from internal and external data sources, with visualizations and tools that allow business users to self-serve on their digital data needs

Basic Qualifications

  • Bachelor’s degree in Data Analytics’, Statistics, Math, CS, Economics, Finance, or related experience
  • 8 years of relevant work experience
  • Deep proficiency in SQL and Python
  • Deep knowledge of statistics and rigorous analytical technique
  • Strong data analysis and scientific thinking skills
  • Hands-on experience with all the following:
    • Pulling data from external sources using APIs
    • Joining data from disparate data systems
    • Distilling large data sets into actionable insights that drive business value

Preferred Qualifications

  • 4+ years of experience in a data science or machine learning role in SaaS or eCommerce with proven ability to apply scientific methods to solve real-world problems on web-scale data
  • Master’s degree or higher in a quantitative field (Statistics, Math, CS, Economics, Finance, or related)
  • Demonstrated communication, collaboration, and proactive consultation skills 
  • Proven ability to effectively partner with cross-functional teams
  • Proficiency with Statistics concepts and analysis, e.g. hypothesis testing, regression, experimental design, etc.
  • Strong knowledge and hands-on experience with statistical testing such as A/B, multivariate, and Bayesian testing
  • Proficiency with Machine Learning techniques, e.g. classification, clustering, regularization, optimization, dimension reduction, etc.
  • Experience analyzing data from 3rd party providers: Google Analytics, Adwords, MixPanel, etc.
  • Experience with data visualization tools such as Qlik, Tableau, Power BI, etc.
  • Knack for communicating data and technical work to non-technical stakeholders
  • Highly motivated, organized, self-starter who thrives in a fast-paced environment

About Us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

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