Salesforce Technical Architect – Quote to Order at Docusign

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Job title
Salesforce Technical Architect – Quote to Order
Job listing last updated at
Sep 24, 2020
Job listing location
San Francisco, California
Job listing source
Job listing link
External link
Bay Area company location: 221 Main St #1000, San Francisco CA

Job description

Salesforce Technical Architect – Quote to Order
IT, InfoSec, Cyber Risk & Business Operations | San Francisco, California

Our agreement with employees

DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team

Our IT, InfoSec, Cyber Risk & Business Ops team is in the business of trust and reliability. We create, maintain and operate scalable technology and data solutions that deliver an exceptional experience for our internal & external customers.  We embrace Agile principles and values, favor DevOps practices, and view infrastructure as code, all while we create an infrastructure that scales and supports our growth and ambitious vision. This requires a smart, highly collaborative team who can identify, investigate, and implement new technologies to continue securely scaling our global business.

This Position 

The Salesforce Technical Architect will architect and design complex customizations and projects for the Quote to Order business stream of DocuSign. This role requires deep technical knowledge of platform and Quoting systems like Apttus, CPQ, etc on Salesforce platform. This role also must possess broad working knowledge across multiple SaaS technologies & applications in the Sales business area within CRM. Must have worked on highly custom instances with large volume data and heavy integrations with external business applications. This role will own and oversee the architecture and technology of Quote to Order business stream of DocuSign and will provide technical oversight and guidance to developers working on multiple projects.

Over time, the successful candidate will own one or more pieces of our Enterprise Application and may be required to lead or direct the work of others. A wide degree of creativity and latitude is expected! DocuSign is growing at an extraordinary pace across all vectors, providing an enormous opportunity for professional growth in this position.

This position is an Individual Contributor and reports to the Sr. Technical Manager, Enterprise Applications.


  • Lead technical design sessions with business and technical teams to identify the best solutions on for Quote to Order business stream.
  • Prepare Technical Design documents for complex projects involving custom integrations, and data migration.
  • Review & compare different technical solutions, and recommend the best considering security, performance, scalability and maintainability of solutions on Salesforce.
  • Identify design and architecture issues with existing solutions and rearchitect solutions to improve performance and security.
  • Introduce new technical design patterns and frameworks to standardize and streamline development on the platform.
  • Conduct code and config reviews to ensure quality in projects.
  • Identify technical debt areas and work with scrum teams to prioritize and implement them to improve current state.
  • Develop POC on new concepts, features and functionalities.

Basic Qualifications 

  • Bachelor’s Degree in Computer Science, Management Information Systems, or related field
  • 12+ years of overall experience in IT applications emphasizing configuration, customization and support.
  • 6+ years custom development in Salesforce using declarative and programmatic customizations.
  • 4+ years of experience working as a technical architect on projects.
  • Experience with CPQ (Configure, Price, Quote) Software implementations.
  • Experience with developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, LWC, Aura, IDE, Migration Tools, Web Services is required
  • Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse IDE), scripted data loader, web services, cloud or on-premise middleware (like Informatica, Dell Boomi etc.) and other enterprise integrating technologies.
  • Experience with CI/CD tools(like GitHub, Jenkins, etc) for Salesforce.

Preferred Qualifications

  • Superior communication and interpersonal skills.
  • Superior knowledge of Features and AppExchange.
  • Experience with Salesforce Lightning and LSDX is a strong plus
  • Salesforce advanced developer certification(PD 2) is a strong plus
  • Certified Technical Architect (CTA) credential is a strong plus
  • Experience with SaaS business applications like Eloqua, Zuora, and NetSuite is nice to have.


About us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.


DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.




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