iRhythm Technologies is redefining the standard for ambulatory cardiac monitoring.
iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need – answers.
About this role:
The Manager, Field Customer Support is responsible for managing a team that provides high quality service to iRhythm’s customers (accounts) and Field Sales team members. The position is responsible for the daily management of a team of Field Support Representatives, leading the team to meet and exceed service level and quality objectives. Responsibilities include hiring and retaining talented people, setting direction for the organization, driving efficiencies and launching new proactive, high value services to support these constituents. This individual will thrive while motivating, recognizing and rewarding, coaching and training members of the team. They will act as an escalation point for customers (accounts) and field sales that require managerial intervention. Additionally, the position is responsible for assisting the Vice President with employee development, quality, workforce management and enhancing workplace environment.
What You'll Be Doing:
What’s in it for you:
This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.
IRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!
FLSA Status: Exempt
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.
Make iRhythm your path forward.
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