Anaplan's connected planning platform enables organizations to accelerate decision making by connecting data, people, and plans across the business.
Junior Product Support Analyst - Level 3
Originally founded in York where our core engineering team continue to be based, Anaplan has its Headquarters in the heart of San Francisco as well as offices in London and Paris and Support teams in Singapore, Minneapolis and Maidenhead. With year after year growth, we are a truly global company with offices all over the world.
Anaplan is a financial, sales and operational #connectedplanning cloud-based system. One model can contain billions of cells of data that can be updated in real-time by thousands of users.
Our Junior Level 3 Support Analyst's investigate and diagnose complex problems reported by Anaplan customers. Any issues that require in-depth knowledge of the product or a deep dive in to the logging or back-end of the system will be escalated to the Level 3 Support team.
The range of issues that are escalated is diverse and can vary from front-end client or UI issues to modeling or server problems to platform or network performance. As a member of the Level 3 Support team you will gain an in-depth knowledge of the product from end-to-end, work with large volumes of data using tools like Splunk and work closely with multiple teams including Engineering, Product, Operations, Customer Success and Customer Support to ensure that the customer issue is resolved quickly and thoroughly. We also work closely with Product and Engineering to continually improve our ability to support the product (‘Supportability’) by embedding ourselves in all new feature teams.
Level 3 can feel slightly chaotic as priorities change on a daily and sometimes hourly basis, meaning that your focus may need to be frequently shifted between investigations. We are the intermediary between the customer and Anaplan internally; when we resolve issues we need to consider the best interests of the customer and also those of Engineering, Operations and Product, consequently you need to have a good understanding of both the priorities of the customer and also the internal teams.
What you will be doing:
What you will need:
More about you:
What we offer:
This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one is solving in the tech space yet, keep reading.
Do you align with Anaplan’s Values?
Collaborative: We go out of our way to help others succeed
Explore all of our Values on Anaplan.com/careers
#LI - TT