iRhythm Technologies is redefining the standard for ambulatory cardiac monitoring.
iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need – answers.
About this role:
The Director, Customer Care is responsible for managing a team that provides high quality service to iRhythm’s customers (accounts), patients, and Field Sales team. The position is responsible for the daily management of our Customer Care call centers and supporting the managers in meeting and exceeding service level and quality objectives. Responsibilities include hiring and retaining talented people, setting direction for the organization, driving efficiencies and improvements in the service we deliver to our stakeholders. This individual will thrive while motivating, recognizing, coaching, and training members of the organization. Additionally, the position is responsible for assisting the Vice President with organizational development, strategic projects and building a team passionate about customer and patient experience.
Specific job responsibilities include:
What’s in it for you:
This is a full-time position with competitive salary package and excellent benefits including medical, dental and vision insurance, paid holidays and paid time off.
IRhythm also provides additional benefits including 401K (w/ company match), an Employee Stock Purchase Plan, annual organizational/cultural committee events and more!
FLSA Status: Exempt
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.
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