Community Manager, Scholarships at Udacity

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Udacity

(16 open jobs)

Advance your career with online courses in programming, data science, artificial intelligence, digital marketing, and more. Built with industry leaders.


Job title
Community Manager, Scholarships
Job listing last updated at
Feb 11, 2021
Job listing location
Mountain View, CA
Job listing source
greenhouse
Job listing link
External link
Bay Area company location: 2440 W El Camino Real, Mountain View CA

Job description

Udacity's mission is to train the world’s workforce in the careers of the future. We partner with leading companies to learn how technology is transforming industries, then teach the critical tech skills that individuals need for new and better jobs, and companies are looking for in their workforce.  With Nanodegree programs ranging from AI and Azure to Data Science, Robotic Process Automation, and Cybersecurity, our online training platform helps even the busiest learners prepare themselves for the most in-demand tech roles. 

Udacity's unique learning model of real-world projects and experts and mentors available 24/7 enables an unprecedented degree of engagement with our students, and we are with them through every step of their learning journey—from the first moment a marketing team member might answer a question, to the penultimate moment when a career team member receives word that a graduate has gotten a new job. Always putting Students First guides us as we continue our mission to bring the highest quality learning possible, to as many learners as we can possibly reach.

Students First - Better Together - Entrepreneurial - Data Driven - Candid and Direct - A Meritocracy

At Udacity, our students come first. As a Community Manager, you will coordinate between our students, services, product teams, and Udacity Mentors to ensure student success. You will work within our Community Team to grow the student community to ensure high engagement, satisfaction, and success rates for our Nanodegree programs. You will organize in-person and online events, lead programs to boost activity in our community and our classroom, and strategize about how to best encourage our students helping one another. If you are people-focused, and looking for a chance to make an impact, we are looking for you.

Responsibilities:

  • Be an advocate for Udacity students and our vision.
  • Manage all aspects of community relationships with students and course mentors and serve as the main contact.
  • Engage the student community in online platforms and in-person events to promote their learning.
  • Strategize about how to grow communities to meet students’ needs, following an understanding of their backgrounds, goals, and Nanodegree experience.
  • Communicate project developments and draft strategic recommendations.
  • Work with product, career, and learning experts to refine our student experience, to improve engagement and progress.
  • Conceptualize and accomplish student engagement community programs within the scope of time and budget to meet the needs of students throughout all stages of their Nanodegree program.
  • Have in-depth knowledge of a program’s logistics and content.
  • Collect engagement data for community channels.
  • Create communications including announcements, emails, and newsletters and adapt tone and voice for maximum impact.

What We Value:

  • 1+ years of experience in online community work, related to EdTech, traditional education, or professional training
  • Strong attention to detail in written correspondence
  • Experience with live streams and in-person events
  • Project management skills
  • Flexible in using to use different methods for tracking and conveying information, such as Slack, Zendesk, forums, chat programs, and email marketing software
  • Team player with the capability to excel in an autonomous environment with grace

Udacity's Terms of Use and Privacy Policy

Udacity is committed to creating economic empowerment and a more diverse and equitable world. We have partnered with AT&T, Google, Lyft, Microsoft, Accenture and more to provide over 22,000 scholarships this year to those from communities under-represented in tech.

 
To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.
 

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