Campus Operations Lead (Temporary Coverage) at Course Hero

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Course Hero

(29 open jobs)

Instant access to millions of Study Resources, Course Notes, Test Prep, 24/7 Homework Help, Tutors, and more. Learn, teach, and study with Course Hero.

Job title
Campus Operations Lead (Temporary Coverage)
Job listing last updated at
Feb 8, 2021
Job listing location
Redwood City, CA
Job listing source
Job listing link
External link
Bay Area company location: 2000 Seaport Blvd, Redwood City CA

Job description


Course Hero is scaling! Our north star is to help every student graduate, confident, and prepared. To achieve this objective, we are looking for an exceptional Operations Manager to lead our US Campus Operations team and drive Course Hero’s systematic growth campus-by-campus throughout the country.


This position is a maternity cover from mid-March to mid-August 2021 and will report to the Director of Growth and Campus Operations who is based on the West Coast. Remote applicants are welcome!


The Role:

You will be responsible for coordinating all aspects of US campus operations. Most importantly you will recruit, manage, mentor, and lead a team of community managers to grow the number of Course Hero’s subscribers at selected campuses across the country.


Here are some ways you'll have an impact on our mission:

  • Scale Course Hero across 4,000+ colleges and universities across the country, to drive user-generated content growth and increase our community of students.
  • Lead, manage, mentor, and grow a team of community managers and campus representatives
  • Guide your team to develop and launch marketing initiatives tailored for each school and turn best practices into a playbook
  • Analyze both quantitative and qualitative data to make key decisions
  • Partner closely with cross-functional partners

Are you our next Campus Operations Lead?

  • Incredibly passionate about what we're doing for education and share our vision of a world where every student graduates, confident and prepared
  • Natural leader with proven people management experience that can build and maintain positive relationships with all personality types
  • Outstanding communicator who can interact with cross-functional and external partners 
  • Exceptionally hard-working, self-sufficient, and goal-oriented
  • Highly motivated to solve hard problems and make key decisions that will grow our user base
  • Comfortable in a fast-paced environment that is continually evolving and are willing to roll up your sleeves 

Here are some of the experiences and skills you’ll leverage in this role:

  • 5+ years of experience in an operations, community management, sales, or marketing role
  • Track record of hiring, managing, and scaling high-performance teams, including remote teams
  • Knowledge of seeding marketplaces and building operational processes for repeatable product launches
  • Involvement with building and owning an annual budget, with responsibility for tracking and reporting KPIs
  • Data-driven and analytical mindset, balanced with a keen understanding of the markets you’re launching and a high degree of empathy -- for your team and our users
  • A Bachelor's degree in an applicable field
  • Massive hustler, combining an entrepreneurial spirit with a get-it-done attitude
  • A love of the Course Hero brand and vision
  • A strong history of teamwork, collaboration, leadership, and success

Bonus Points:

  • Connection to education or education-technology 
  • Experience with user-generated content
  • MBA degree

Equal ​Employment Opportunity Statement ​(EEO)

We are an equal opportunity employer and value diversity and ​inclusion within our company.  ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.


About Us:

At Course Hero, we have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!


We are not the only ones that think we’re onto something big. Course Hero has been recognized as one of the 2021 Top 100 Best Places to Work in the Bay AreaTop 50 Best Paying Companies in the Bay AreaTop 100 Most Transparent Companies, and in the Top 50 Most Transformational Companies in Education Technology. Read up on some of our recent news coverage, blog, and learn more about us to see what it is like to work with our team. 

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